Refund policy

Return and Refund Policy

Our 30-Day Guarantee
We want you to love your PlushCarz. If something isn’t right, you can request a refund within 30 days of your order being delivered.

Arrived Damaged or Incorrect?
If your plush shows up damaged, defective or isn’t the model you ordered, contact us within 30 days of delivery. Include your order number and a photo of the issue. We’ll ship you a free replacement or give you a full refund, whichever you prefer. There’s no need to return the damaged item.

Lost or Missing Package
If your tracking shows no movement for an extended period, or your order never arrives, reach out with your order number. We’ll look into it with the carrier and send a replacement or issue a full refund.

Changed Your Mind?
No problem. Contact us within 30 days of delivery to start a return. The plush must be unused and in its original packaging. We’ll send you the address to return it to. Return shipping costs are the customer’s responsibility, and original shipping fees are non-refundable. Once your return arrives, we’ll refund the price of the item.

Getting Your Refund
Approved refunds are sent back to your original payment method within 5–10 business days. Depending on your bank, it may take a few extra days to appear on your statement.

How to Start a Return or Refund
Send us a message through our contact form with your order number and a short description of the issue. Our team replies within 1–2 business days.